Store Terms & Conditions
We have every confidence that you will love your purchased item but if it is not quite right, you can return your item to us for a full refund within 28 days subject to the following conditions
You will have 28 days from the date that your item was dispatched to you, to return it to us.
Your item must be returned in its original packaging, unworn and in the same saleable condition as when purchased.
Your item must be accompanied with the original sales receipt, guarantee where appropriate and other relevant documentation
Please note: Plymouth Auction Rooms do not offer refunds on items that have been resized.
All items purchased online and posted to your delivery address must be returned via post.
Please note that the return postage and packaging charges are non-refundable.
Due to the value of the items, we would strongly recommend that any orders or items returned to us are sent through recorded delivery postage with proof of postage required. We cannot be held responsible for any returns lost in the postal service.
Returned items must arrive back to us in pristine condition and in their original packaging, complete with any labelling and other documentation.
The returned item(s) must also be unworn and undamaged.
You must also include the original invoice/packing note inside the package, having clearly marked your reason for sending the item back to us. Returns are to be sent to the following address:
PLYMOUTH AUCTION ROOMS
359 FARADAY MILL TRADE PARK
Refunds can only be issued to the same payment card used for the original purchase payment.
We reserve the right to decline a refund for any item(s) returned in a different condition to the condition when sold to you.
Any items purchased through click and collect may only be refunded at the point of collection.
Your purchase will be sent in discreet and secure packaging with no mention of Plymouth Auction Rooms to ensure surprises aren’t compromised in any way.
All items will be sent by special delivery through Royal Mail and will require a signature.
We will always strive to ensure your items arrive with you on time, however, there may be unavoidable delays through the postal service which are beyond our control. We will always do our best to notify you of any potential delay.
Please note that for your own security, items can only be delivered to the credit/debit cards billing address provided unless you have had a prior discussion with us and every item must be signed for on delivery. For this reason we are unable to accept any additional delivery requests.
Click & collect
All the items available to purchase online are available for click and collect from us here at Plymouth Auction Rooms. You can Shop an array of beautiful Jewellery from the comfort of your own home and click and collect at your own convenience for free.
Purchase the item(s) through our website and your item will be here at Plymouth Auction Rooms and ready to collect within 1 full working days after your order. Please note that you must pay in full for the item(s) ordered at time of ordering.
We’ll drop you an email when your item is ready to collect but please remember that you need to bring the following items with you to collect your purchase:
Photo ID. Either a passport or driving licence
The credit/debit card you used to purchase your item
A printed copy of your email receipt
For your security and ours, items purchased through click and collect can only be collected by the card holder. There are no exceptions to this rule. You will be asked to sign for the item on collection from the saleroom. The store has the right to refuse collection of any item if any of the above requirements are not met, or for any other legitimate reason. This is to ensure the security of your purchase and that you receive it safely.
You will have 14 days from the time of order, to collect your item from us. Failure to do so without any contact from yourself, will result in your order being cancelled and a refund being issued.
We reserve the right within our sole discretion to refuse or withdraw our click and collect service or refuse click and collect orders at any time.
Please note that our office is open Monday – Thursday 9am – 4pm & Friday 9am – 1pm so any orders placed on a Friday after 1pm or during the weekend, will not be processed until the following Monday.
We work hard to ensure that our website is accurate in terms of prices, product descriptions, stock and services. Any errors displayed are wholly unintentional and we reserve the right to amend any information affected by this. This website will be changed regularly at any time without notice or warning. We take no responsibility for colours of products not matching the colour displayed on your screen as this is dependent on colour reproduction and screen capabilities. Please note that products are not displayed true to size, please contact email@example.com for more information on a product.
Prices are displayed in Pounds Sterling and inclusive of VAT. Prices are liable to change. We work hard to ensure our website is always up to date but due to occasional human error, prices might be incorrectly stated. If this occurs on an item you have ordered, we reserve the right in our sole discretion to cancel your order. We will contact you with the new price and assist with re-ordering the item if you so wish. All prices quoted are VAT inclusive.
If you would like to cancel your order, please notify us ASAP. We will try our utmost to cancel your order where possible before dispatch. However if your order has already been dispatched or has already arrived with you, you will need to follow our simple returns policy. Plymouth Auction Rooms reserves the right and in its sole discretion to cancel any order without notice.
We may be able to get certain rings re-sized for you to ensure the perfect fit but there will be a charge for this. Please be aware however that some rings are unable to be re-sized due to their style. Please contact us for advice on whether the item of interest is able to be re-sized and also for re-sizing quote.
Please note that, once a ring is re-sized, we are unable to offer a refund/exchange. Re-sizing may also increase the delivery time to you. We cannot be held responsible for incorrect re-sizings if the item has been supplied in the size requested.
If a purchased item requires resizing, we will be delighted to assist with this and please contact firstname.lastname@example.org for a quote. Postage charges to and from us will be your responsibility.
Viewing your item at Plymouth Auction Rooms
It is possible for you to view an item here at Plymouth Auction Rooms before purchase. Please get in touch with us via email@example.com and we will be pleased to arrange an appointment for you to come in and view.